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Re: VICIBox v8. Installation Error

PostPosted: Wed Apr 11, 2018 7:03 pm
by gopu5
Ok. Is there any FREE VOIP SIP for testing calls ? Any Suggestions ?

Re: VICIBox v8. Installation Error

PostPosted: Wed Apr 11, 2018 7:25 pm
by williamconley
Option 1) Sends all calls to a specified SIP account (such as one of the sip phones in your system) for test calls. In this case, "cc150".

Code: Select all
exten => _01NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _01NXXNXXXXXX,n,Dial(SIP/cc150,,tTor)
exten => _01NXXNXXXXXX,n,Hangup


Option 2) Plays Music

Code: Select all
exten => _01NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _01NXXNXXXXXX,n,Dial(${TRUNKloop}/99999999999,,tTo)
exten => _01NXXNXXXXXX,n,Hangup

exten => 99999999999,1,Answer()
exten => 99999999999,n,Playback(conf)
exten => 99999999999,n,Playback(conf)
exten => 99999999999,n,Playback(conf)
exten => 99999999999,n,Playback(conf)
exten => 99999999999,n,Playback(conf)
exten => 99999999999,n,Playback(conf)
exten => 99999999999,n,Playback(conf)
exten => 99999999999,n,Playback(conf)
exten => 99999999999,n,Playback(conf)
exten => 99999999999,n,Playback(conf)
exten => 99999999999,n,Playback(conf)
exten => 99999999999,n,Playback(conf)
exten => 99999999999,n,Hangup()

Re: VICIBox v8. Installation Error

PostPosted: Wed Apr 11, 2018 8:05 pm
by gopu5
Ok , In some of the sections I find : You do not have permission to view this page and although I could upload leads but it doesnt shows up in the lists ?

Re: VICIBox v8. Installation Error

PostPosted: Wed Apr 11, 2018 9:49 pm
by williamconley
williamconley wrote:This sounds like a question for the Vicidial Manager's Manual. Available free and paid versions are both on EFLO.net.

Happy Hunting! 8-)


Additionally: If you have not yet started at page one of the manual and performed everything (everything, no skipping allowed), you are going to spend several weeks getting nowhere.

Open the manual to page one. Start reading and doing everything it says. Don't skip anything. If necessary, wipe the system clean and start over. Never fear the reinstall, it's educational and *free*.

When you get to a page that has someting you don't need and you intend to skip it: Slap yourself. Then do it anyway. If you bump into a problem, post the problem here on this forum along with: Version/Page/Line of the manual. Configuration options used (not everything, just the options relevant to your problem) and what you see or don't see that's wrong. And of course what you expected to happen. You can also post any relevent log entries, but only the logs from one example (not 3000 lines of unrelated code, but definitely the logs that were generated leading up to your problem as those may contain a hint as to what the problem was).

IE: If the problem is making a call, all the logs from one call, beginning to end. No other calls should be active in the system during your test and log pull.

Re: VICIBox v8. Installation Error

PostPosted: Thu Apr 12, 2018 5:14 am
by gopu5
Installation was completed by following the Manual only. So coming to my issue ?

Re: VICIBox v8. Installation Error

PostPosted: Thu Apr 12, 2018 9:00 am
by gopu5
gopu5 wrote:Ok , In some of the sections I find : You do not have permission to view this page and although I could upload leads but it doesnt shows up in the lists ?


Any Solution please ?

Re: VICIBox v8. Installation Error

PostPosted: Thu Apr 12, 2018 10:29 am
by williamconley
gopu5 wrote:Ok , In some of the sections I find : You do not have permission to view this page and although I could upload leads but it doesnt shows up in the lists ?

1) modify your user to have permissions for everything. Beware: Some "permissions" are negative (ie: they turn stuff off instead of on! so read carefully)

2) did you use the list override feature to ensure that the leads were assigned to the expected list? If not, load 'em again or look in the vicidial_list table and see which list(s) they landed in. you may be able to use the basic lead management tools to move them to the lists you want them in.

Re: VICIBox v8. Installation Error

PostPosted: Thu Apr 12, 2018 11:10 am
by gopu5
modify your user to have permissions for everything. Beware: Some "permissions" are negative (ie: they turn stuff off instead of on! so read carefully)
You mean Admin User or in System settings ?

Re: VICIBox v8. Installation Error

PostPosted: Thu Apr 12, 2018 12:00 pm
by williamconley
Modifying permissions is done on a per user basis (although there are also some settings in "user group", but don't ever modify the admin user group to which your power of god user belongs, make a new group, put other users in it).

Re: VICIBox v8. Installation Error

PostPosted: Thu Apr 12, 2018 4:56 pm
by gopu5
Ok. So how we can adjust Admin Time locally to our time ?

Re: VICIBox v8. Installation Error

PostPosted: Thu Apr 12, 2018 5:07 pm
by williamconley
Admin->Servers->Edit your server. In that server's settings is a GMT adjustment. May need to reboot.

This is probably covered in the manual as well.

Time settings are applied in the OS, php.ini file and admin->phones and admin->servers.

You can check the time settings on the server by clicking on Reports and looking at the bottom of the screen, there's an expandable +/- next to the word "servers" that shows the php and DB times for troubleshooting.

Re: VICIBox v8. Installation Error

PostPosted: Thu Apr 12, 2018 6:26 pm
by gopu5
Is it possible to set Admin time in 12hr format ? if so how ? I should set Server , Admin and Yast Time same ?

Re: VICIBox v8. Installation Error

PostPosted: Fri Apr 13, 2018 7:42 am
by gopu5
Do you know which VOIP Provider I should use for VICIDial ? I need Unlimited US / UK / Canada both Mobile / Landline for a Center in India !

Re: VICIBox v8. Installation Error

PostPosted: Mon Apr 16, 2018 5:12 am
by gopu5
Why is that it shows no Campaign in Agent login where its active in Admin ?

Re: VICIBox v8. Installation Error

PostPosted: Mon Apr 16, 2018 2:13 pm
by gopu5
My Admin Time is different than of Agent Time Zone which is Correct ! Why it happens ? Time is correct in Time & Date settings of Yast which is in Local IST.