INSTALATION DEBUG PLEASE HELP!

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INSTALATION DEBUG PLEASE HELP!

Postby ToniK » Tue Apr 05, 2016 7:02 am

I HAVE A PROBLEM DURING THE INSTALLING, IN THE STEP WHEN I PING GOOGLE.COM TO VERIFY THE CONECTION, THAT DOES ME SHOW THE PHRASE " UNKNOWN NETWORK".
THAT MEAN I HAVE A PROBLEM SOMEWHERE WITH THE NETWORK CONFIGURATION BUT I CANT FIND THAT. PLEASE HELP!!!!
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Re: INSTALATION DEBUG PLEASE HELP!

Postby williamconley » Wed Apr 06, 2016 6:39 pm

1) Welcome to the Party! 8-)

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) In your case, obviously you should only be listing the Vicibox X.X.X from .iso, but you did not even list that. LOL

4) Here's where we start: First go to Vicibox.com and download the install .iso, and burn it (hoping you've done this). Second: Download the installation PDF on that same site. Follow the instructions in the PDF until installation is complete. Then switch to the Vicidial Manager's Manual (EFLO.net, free version available) and follow all the instructions in that. Don't skip any page in either one.

5) You have not shared any networking information, but asked help with the networking information. Perhaps it would help if you would tell us whether your Vicidial server will be using DHCP or have a static IP address from your ISP? If it's being added to a local network port inside your office (like any other computer), it'll be using DHCP. That's good information to have.

Happy Hunting! 8-)

PS: Please do not type in all caps. It hurts my eyes. *)
Vicidial Installation and Repair, plus Hosting and Colocation
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Re: INSTALATION DEBUG PLEASE HELP!

Postby ToniK » Sat Apr 09, 2016 1:17 pm

Thanx, i find the problem, it was a error on configuration of the gateway IP of my network :|
ToniK
 
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Joined: Tue Apr 05, 2016 6:35 am


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