by williamconley » Sat Oct 31, 2015 3:10 pm
NA depends on several settings. For instance, in newer Vicidial you can modify the system setting for enhanced disconnect logging and some of those NA numbers will become Disconnected instead of Not Answered. Additionally, if you set your dial timeout to 45 (at least), the Disconnect logging will catch more numbers because some phone companies do not send the disconnected number response until 45 seconds into the ring time. Next up you have ... yep, a lot of people will not answer the phone before your server cancels the call (result: No answer Autodial, or NA). Later Vicidials also have a call count limit allowing you to avoid calling someone more than 8 or 10 times (since that likely means they do not want to talk to you, don't answer their phone, or their phone is disconnected).
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