Export Calls Report Issues

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Export Calls Report Issues

Postby thirdhatch » Wed Sep 17, 2014 4:22 pm

Vicidial 6.0.2
1-Database 16X Intel Xeon 16GB Ram
3-Dialers - 16X Intel Xeon 4GB Ram
VERSION: 2.10-451a
BUILD: 140902-0816

We are getting this error when we run an Export Calls report with NONE chosen for Campaign and an Inbound Group chosen. We know there are calls in the inbound group, but we can't pull the report.

I'm sorry I am posting a lot today. We seem to be running up against some issues we didn't see in 5.0.
thirdhatch
 
Posts: 96
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Re: Export Calls Report Issues

Postby geoff3dmg » Thu Sep 18, 2014 6:00 am

I just tried that here with my install. It worked fine. I'm using the exact same build as you so I can only assume there is something wrong with how you setup the ingroup. Is this just an ingroup for a DID, or for transferring to closers or something else?
Vicibox 5.03 from .iso | VERSION: 2.10-451a BUILD: 140902-0816 | Asterisk 1.8.28.2-vici | Multi-Server | Amfeltec H/W Timing Cards | No Extra Software After Installation | Dell PowerEdge 1850 | Pentium 4 'Prescott' Xenon Quad @ 3.40GHz
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Re: Export Calls Report Issues

Postby thirdhatch » Thu Sep 18, 2014 3:31 pm

This is just an ingroup for a DID.
thirdhatch
 
Posts: 96
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Re: Export Calls Report Issues

Postby geoff3dmg » Fri Sep 19, 2014 3:02 am

I have gotten to the bottom of this. If you select NONE in the Campaign and an INGROUP you get no records. If you don't select NONE and only select an INGROUP you get the report you expected.

I'm assuming the ingroup you have is going into a campaign. I suspect that if you select NONE the report is checking for calls that are associated with no campaigns. This will obviously never happen if the ingroup you are using is allowed into a campaign for closing.
Vicibox 5.03 from .iso | VERSION: 2.10-451a BUILD: 140902-0816 | Asterisk 1.8.28.2-vici | Multi-Server | Amfeltec H/W Timing Cards | No Extra Software After Installation | Dell PowerEdge 1850 | Pentium 4 'Prescott' Xenon Quad @ 3.40GHz
geoff3dmg
 
Posts: 403
Joined: Tue Jan 29, 2013 4:35 am
Location: Lancashire, UK

Re: Export Calls Report Issues

Postby thirdhatch » Fri Sep 19, 2014 7:17 pm

Hmm, yeah that works for me. I can't tell if this is a change in behavior. We are using a campaign as manual-inbound with an inbound group. But we don't do any outbound dialing at this time, which in not typical.

Thanks for the fix!
thirdhatch
 
Posts: 96
Joined: Fri Jul 09, 2010 1:07 pm


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