What is the Status on using Whisper?

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What is the Status on using Whisper?

Postby Nefariousparity » Wed Jul 03, 2013 3:13 pm

I have been requested for it. Willing to pay for it's install. But when I look around the forums. Looks like it is not quite ready yet according to 2007.:P

William? :D
|| DB Schema Version: 1609 || Asterisk 11.25.1-vici || BUILD: 190902-0839 ||VERSION: 2.14-718a||SVN: 3133||10xTelephony||1x Database||1x Slave||1x Web||1x Archive||ViciBox v.8.0.1
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Re: What is the Status on using Whisper?

Postby williamconley » Wed Jul 03, 2013 6:16 pm

We modified a system (or two?) for clients to replace the "Barge" function with "Whisper" instead. Never heard anything from those clients after (good or bad). I presume it's working, but it's also entirely possible that it's segfaulting regularly (which was the experience reported by The Vicidial Group when I last heard an opinion from them).

When we make the change, Barge becomes "Whisper" and Monitor stays monitor, so barge is lost. So far no one has requested that we actually go to the trouble of making a third possibility to keep barge, monitor and whisper all at once.
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Re: What is the Status on using Whisper?

Postby Nefariousparity » Thu Jul 04, 2013 12:19 am

I read that in one of your previous posts. Except for it was dated back to like 2007. LOL. Darn these people were really interested in the whisper feature coming from Five-9(Alternate Dialer Software) These guys can't risk production.
|| DB Schema Version: 1609 || Asterisk 11.25.1-vici || BUILD: 190902-0839 ||VERSION: 2.14-718a||SVN: 3133||10xTelephony||1x Database||1x Slave||1x Web||1x Archive||ViciBox v.8.0.1
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Re: What is the Status on using Whisper?

Postby mflorell » Thu Jul 04, 2013 8:10 am

Our clients coming from systems that allowed whisper have found that using an instant messaging or chat application is much more effective than the whisper function ever was. The agent doesn't have to try to listen to two people talk to them at the same time and they can always refer back to what was typed to them, something they can't do with a whisper. Overall it's a much better solution. Our long term plans are to add an IM/chat functionality directly into vicidial, to make this easier. It is our next major planned unfunded project, that hopefully we will be able to add before the end of the year.

As for adding Whisper to Vicidial, In Asterisk 1.4 in our tests it could frequently crash Asterisk. We haven't tested this on Asterisk 1.8 yet, but we may some time in the future after we have moved our default installation to using Asterisk 1.8.
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Re: What is the Status on using Whisper?

Postby Nefariousparity » Thu Jul 04, 2013 11:33 am

Thank you mflorrel. I have used to Spark, and OpenFire. Is there anything else you recommend?
|| DB Schema Version: 1609 || Asterisk 11.25.1-vici || BUILD: 190902-0839 ||VERSION: 2.14-718a||SVN: 3133||10xTelephony||1x Database||1x Slave||1x Web||1x Archive||ViciBox v.8.0.1
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Re: What is the Status on using Whisper?

Postby mflorell » Fri Jul 05, 2013 8:30 am

We have a couple clients using Spark and OpenFire and it works well for their purposes. It can be a pain to install and configure depending on what kind of system you are on, but it does have a lot of options.

The IM/chat feature that we are planning on building into Vicidial will be built into the system and will be web-based only. It will use User-Group configuration settings similar to how the Agent Status functions work. It will allow for managers to broadcast messages, and will also log all chat sessions.
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Re: What is the Status on using Whisper?

Postby Nefariousparity » Tue Jul 09, 2013 3:06 pm

Sick!, The sooner the better. Not having whisper lets some of the people I work for down because they are used to five9. But hey, I think it is a fair trade off on seat their seat price $159+!!!

Yeah, Spark and open fire rock. I have configured and setup on different systems, Windows CentOS. Seems to get the job done.
|| DB Schema Version: 1609 || Asterisk 11.25.1-vici || BUILD: 190902-0839 ||VERSION: 2.14-718a||SVN: 3133||10xTelephony||1x Database||1x Slave||1x Web||1x Archive||ViciBox v.8.0.1
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Re: What is the Status on using Whisper?

Postby omarrodriguezt » Fri Apr 03, 2015 1:48 pm

We just added the whisper feature and share the code with the team here: http://www.vicidial.org/VICIDIALmantis/view.php?id=840
Notice, you will see a third option in the realtime to choose between: Listen, Barge or Whisper
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Re: What is the Status on using Whisper?

Postby williamconley » Fri Apr 03, 2015 2:12 pm

Tested in cluster?
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Re: What is the Status on using Whisper?

Postby omarrodriguezt » Mon Apr 06, 2015 7:18 am

Not yet tested in cluster.
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Re: What is the Status on using Whisper?

Postby vijaymuddu » Mon Oct 26, 2015 5:38 am

Hi William,

As you had mentioned you had configured whisper option in vicidial with asterisk 1.4
Can you help me to configure whisper feature in vicidial VERSION: 2.4-309a with asterisk 1.4


Thanks
Vijay Muddu
server config: i3,4gb, Centos 6.9 64bit | Version: 2.14b0.5 | Schema: 1528 | revision 2928| Asterisk 1.8.0 | E1-card
Thanks
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Re: What is the Status on using Whisper?

Postby mflorell » Mon Oct 26, 2015 6:45 am

Experimental support for whisper is now built-in to vicidial, using Asterisk 1.8. If you want to try this, I would suggest installing Vicidial with the vicibox 6.0.4 installer. http://www.vicibox.org
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