CALL FLOW ANALYSIS

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CALL FLOW ANALYSIS

Postby commercialstreet » Tue Aug 11, 2009 7:11 pm

Hello Vici-enthusiasts!

I am wondering how to perform "Call flow" analysis for outbound telemarketing campaign using VICIDIAL. I would like to know what are the peak and off peak hours based on call flow for analysis.

Any help??

Thanks,
Krishna
commercialstreet
 
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Postby mflorell » Tue Aug 11, 2009 9:57 pm

You are going to have to describe in more detail exactly what you are looking for. Examples would help too.
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Postby commercialstreet » Wed Aug 12, 2009 12:32 pm

mflorell wrote:You are going to have to describe in more detail exactly what you are looking for. Examples would help too.


OK. We have a 8 hour shift. As a manager, I would like to analyze the times in the shift when the call volume peaks and times when it drops. This if done over a period of time should give me a clear idea when the meetings can be conducted(when call volume is expected to be at the lowest for the day) and when everyone must be ready for calls.

Am I making sense?.

Thanks,
Krishna
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Postby mflorell » Thu Aug 13, 2009 6:13 am

Have you looked at the Outbound Report?

It has a graph at the bottom of calls by 15-minute increments.
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Postby commercialstreet » Thu Aug 13, 2009 5:39 pm

mflorell wrote:Have you looked at the Outbound Report?

It has a graph at the bottom of calls by 15-minute increments.



I don't know where to find "Outbound reports". I checked under "Reports" and don't find it there.
commercialstreet
 
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Postby commercialstreet » Thu Aug 13, 2009 5:43 pm

mflorell wrote:Have you looked at the Outbound Report?

It has a graph at the bottom of calls by 15-minute increments.



I don't know where to find "Outbound reports". I checked under "Reports" and don't find it there.
commercialstreet
 
Posts: 4
Joined: Mon Feb 23, 2009 4:17 am

Postby mflorell » Thu Aug 13, 2009 10:51 pm

admin.php version and build?
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