Prerecorded AM Drop and Audio File Playing within Call

[Jones]

Hi Everyone,

First, I'm using Vicidial from a scratch install (VERSION: 2.4-330a
BUILD: 110815-2155). I've also read the manual.

My first question is regarding a feature that other programs similar to vicidial have (such as callfire) where if an agent recieves a call that goes to voicemail they can press a button to leave a prerecord message on the voicemail and then are free to take another call. Is this available in Vicidial?

Also, another similar feature that I'm fairly sure isn't usable right now is the ability of Vicidial to host audio files on it which then could be played by the agent to the prospect within the call. For instance this could be used in situations where the agent is doing a survey and wants the person's opinion on a radio ad. Would this be doable?

Is there any other interest in these features? I'd be willing to pitch in for the development if there was a bounty put on it.

[mflorell]

The first one is already a feature, that is the VM voicemail button in the transfer conference frame.

The second one is possible and we have done it a few times in a couple different ways, usually using a custom script in the Script tab.

[Jones]

The first one is already a feature, that is the VM voicemail button in the transfer conference frame.

The second one is possible and we have done it a few times in a couple different ways, usually using a custom script in the Script tab.

Thanks very much for your help!