Create a download call recordings link on Agent window

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Create a download call recordings link on Agent window

Postby rohitrmenon » Fri Jul 22, 2011 12:01 pm

I have a following requirements
Create a call recording link of last call or search and download link on agent window... is it possible on Vicidial or Goautodial ?

if its possible the how to create it ?
Please help me about it.

Rohit
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Postby Trying » Sat Jul 23, 2011 1:33 pm

It is not possible at the moment as far as I know. Maybe it will be better to post this in the feature request forum.
Vicibox Redux 3.1.14 64 bit
Asterisk: 1.4.39.2-vici | VERSION: 2.8-433a | BUILD: 140411-1434
Sangoma A102D/E1
Servers: 1 x Database; 1 x Web; 6 x Telephony; 2 x Archive
Outbound and blended ratio 3:1 with full voice recording
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Postby vccsdotca » Wed Aug 17, 2011 11:23 pm

We have a button on the agent screen which pops up and shows all the recordings for that particular lead with the option for Bridged playback and download. You can set up the button in the GUI if you want. Here is a snippet of the conf file.

[local-playback]
exten => s,1,NoOp(playback : file=${FILENAME})
;exten =>
s,n,Playback(/var/spool/asterisk/monitorDONE/MP3/${FILENAME}-all)
exten =>
s,n,Playback(/var/spool/asterisk/monitorDONE/GSM/${FILENAME}-all)


[enterconf]
exten => _X.,1,Meetme,${EXTEN}

[leaveconf]
exten => _X.,1,MeetMeAdmin(${EXTEN},e)
Matt Martin
VoIP Guru
VCCS Telecom
http://www.vccs.ca
----------------
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Re: Create a download call recordings link on Agent window

Postby williamconley » Thu Aug 18, 2011 12:01 am

rohitrmenon wrote:I have a following requirements
Create a call recording link of last call or search and download link on agent window... is it possible on Vicidial or Goautodial ?

if its possible the how to create it ?
Please help me about it.

Rohit
would have to be built, but it could be done. you really should post it as a feature request if you don't hire someone to do it.
Vicidial Installation - SugarCRM integration - Customization and Add-ons
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Postby Trying » Thu Aug 18, 2011 12:04 am

Wow, this is a nice to have. Matt, any chance that you could include this in the code as perhaps a selectable option in admin?
Vicibox Redux 3.1.14 64 bit
Asterisk: 1.4.39.2-vici | VERSION: 2.8-433a | BUILD: 140411-1434
Sangoma A102D/E1
Servers: 1 x Database; 1 x Web; 6 x Telephony; 2 x Archive
Outbound and blended ratio 3:1 with full voice recording
No additional software
Trying
 
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Location: South Africa

Postby mflorell » Thu Aug 18, 2011 6:15 am

That's not a universal solution because many companies(including most of our clients) use an archive server to store recordings. To add this feature it would have to support local as well as archived recordings.
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Postby williamconley » Thu Aug 18, 2011 8:28 am

the admin.php page already has code in it that accomplishes this nicely.
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Postby mflorell » Thu Aug 18, 2011 9:21 am

If somebody submits a patch that has the admin.php changes for permissions, the vicidial.php and vdc_db_query.php changes for implementation then I will add it.
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Re: Create a download call recordings link on Agent window

Postby sofcall » Thu Oct 25, 2012 7:23 am

Want to know if you have any new things on that feature.

Really that would be a nice feature.

Thank you.
Goautodial CE 2.1/Vicidial version 2.4-309a
build:110430-1642/asterisk 1.4.39.1
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Re: Create a download call recordings link on Agent window

Postby williamconley » Thu Oct 25, 2012 8:42 pm

simple solution: for users with high enough privileges, put in a link to the modify_lead page in the call_log popup. This would allow both editing of the lead record (in admin) and viewing of the recordings. And it would be fairly simple to do as well.

Just add a hyperlink to the phone number in the view call log popup "if" the agent happens to have high enough privileges. *poof*
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Re:

Postby kelvin » Fri Dec 14, 2012 12:31 am

vccsdotca wrote:We have a button on the agent screen which pops up and shows all the recordings for that particular lead with the option for Bridged playback and download. You can set up the button in the GUI if you want. Here is a snippet of the conf file.

[local-playback]
exten => s,1,NoOp(playback : file=${FILENAME})
;exten =>
s,n,Playback(/var/spool/asterisk/monitorDONE/MP3/${FILENAME}-all)
exten =>
s,n,Playback(/var/spool/asterisk/monitorDONE/GSM/${FILENAME}-all)


[enterconf]
exten => _X.,1,Meetme,${EXTEN}

[leaveconf]
exten => _X.,1,MeetMeAdmin(${EXTEN},e)


Hi Matthew:
Would you like to share more source code or information about this feature?
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Re: Create a download call recordings link on Agent window

Postby williamconley » Sun Dec 16, 2012 7:01 pm

I'll second that motion. But it is over a year old.
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