our agents are praying me for this little feature.
When they select Personal CallBack as Disposition, they write down a lot (2-3 rows) of comments.
Then happens this: when they recall that lead, from that time on, they lost the comment. It would be useful, if they reschedule the callback again, to repropose those comments in the callback date and time page.
Knowing the code of Vicidial, is simple to patch it, or have we consider to sponsor for this feature?
I've already posted a issue in the tracker, but I don't know if they can be considered mergeable: