whats the difference between a ingroup trasnfer and a closer

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whats the difference between a ingroup trasnfer and a closer

Postby bobbymc » Thu Apr 01, 2010 4:32 pm

i see the system has different types ingroups, one for direct transfers. one is a closer and others are used for inbound transfers. What are the major differences between these and where are these settings that might be different between these features?
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Postby mflorell » Thu Apr 01, 2010 8:30 pm

closer transfer = in-group transfer

AGENTDIRECT transfers are going to one specific agent

The options are the same for all of them, except in SVN/trunk where you can set the AGENTVMAIL as the voicemail box in the AGENTDIRECT in-group and have calls that timeout, no-agent-no-queue, after-hours send the call to the specific voicemail box of the agent that the call was being sent to.
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Postby bobbymc » Thu Apr 01, 2010 9:58 pm

all these settings are part of the ingroup table right?
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Postby mflorell » Fri Apr 02, 2010 12:55 am

the settings on the Modify In-Group screen are in the vicidial_inbound_groups table
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