I have a problema with the callbacks, the agents selects call back only but when time comes to for the dialer to call it, is not doing it, i dosent call any of the agent call backs.
What could be the cause?
Call backs problem
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Call backs problem
by alexjones » Thu Oct 19, 2006 10:01 am
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by mflorell » Thu Oct 19, 2006 2:00 pm
please post some of the vicidial_callbacks records that this is happening to.
Do you have CALLBK selected as a dial status?
Is the campaign/list active that the callback was set during?
Do you have CALLBK selected as a dial status?
Is the campaign/list active that the callback was set during?
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by alexjones » Fri Oct 20, 2006 9:19 am
mflorell wrote:please post some of the vicidial_callbacks records that this is happening to.
Do you have CALLBK selected as a dial status?
Is the campaign/list active that the callback was set during?
I have selected callbk as a dial status.
Some of the callback are in lists that are not active.
Can you tell me how vicidial works with call backs in detail?
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