Agent status is DISPO but while in a call
Posted: Fri Mar 11, 2022 1:37 pm
Hello Everyone,
Just want to know your insights, kinda weird because there are instances where the agent status on realtime report becomes DISPO even though he/she is actually on a call. I know before the fix was on the vicidial.php and the additional sse.php however after using this svn I already saw the code for that script and the sse.php was already on the /var/www/html/agc.
Version: 2.14b0.5
SVN Version: 3529
DB Schema Version: 1645
I have activated already the ff. on the System Settings
Agent Hidden Browser Sound: click_quiet
volume: 25
Agent Hidden Browser Sound Seconds: 20
Agent Screen Timer: EventSource
Due to this our reporting is affected. Any idea or other settings on System Settings that need to be adjusted. By the way, our agents are using google chrome. I believe this issue was due to the javathrottling before. But I thought it was already fix on the SVN above.
Regards,
Jessie
Just want to know your insights, kinda weird because there are instances where the agent status on realtime report becomes DISPO even though he/she is actually on a call. I know before the fix was on the vicidial.php and the additional sse.php however after using this svn I already saw the code for that script and the sse.php was already on the /var/www/html/agc.
Version: 2.14b0.5
SVN Version: 3529
DB Schema Version: 1645
I have activated already the ff. on the System Settings
Agent Hidden Browser Sound: click_quiet
volume: 25
Agent Hidden Browser Sound Seconds: 20
Agent Screen Timer: EventSource
Due to this our reporting is affected. Any idea or other settings on System Settings that need to be adjusted. By the way, our agents are using google chrome. I believe this issue was due to the javathrottling before. But I thought it was already fix on the SVN above.
Regards,
Jessie