Agent is paused at any time

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Agent is paused at any time

Postby llombardi » Fri Oct 12, 2018 1:28 pm

Good day,
I have a campaign of 8 agents. During the management at any time one of the agents is paused. Your panel is active but on the monitor it says paused. After a while, the following error appears:

Your session has been stopped

I press OK and I must remove the pause to continue.

Please, help me

VERSION: 2.14-685a
BUILD: 180825-2100
© 2018 ViciDial Group
Posts: 16
Joined: Thu Sep 13, 2018 6:53 pm

Re: Agent is paused at any time

Postby williamconley » Sun Oct 14, 2018 10:36 am

Please post your installation method (with version) and your hardware.

Also verify the actual error message. I don't think "has been stopped" is actually what it says.

Has this server's vicidial code been modified in any way? Or is it stock?

This is not an installation question, it's a support question. I'll move it to the support board.

Does this happen to all agents or some agents or only one agent?
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Re: Agent is paused at any time

Postby dspaan » Mon Oct 15, 2018 9:35 am

If it is just one agent then this agent has either a bad internet connection or a browser cache problem.
Regards, Dennis

Vicibox 8.1.2
Version: 2.14-717a
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Build: 190724-1603
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