How to I do a conference in a Vicidial campaign

[naresh]

In a vicidial campaign can I do a conference with a remote number.

For eg. Say in a campaign i have dialed a number, and the agent is online. Now if the customer asks the agent has to dial a manager and include him the the current conference. How can I do this from the agent screen.

[mflorell]

Currently you can only dial out external numbers with the transfer conference features of VICIDIAL, you cannot safely dial an internal extension. However if your manager is capable of monitoring they have the ability to dial into your session and talk to both you and the customer by simply dialing the sessionID.