bc319 wrote:VERSION: 2.6-365a/BUILD: 120420-1620
I was unable to find this topic so I apologize if this has been addressed in another thread.
We are experiencing a lot of "dropped" calls that are, in fact, disconnected numbers. Is there a way to pass the actual call so the agent can hear the "The number you are calling is not in service" message instead of the simulated ring and drop that the dialer uses? From a support standpoint, I'm just looking for a way to minimize false alarms.
Thanks in advance.
Your carrier is passing the calls as answered when they are disconnected? LOL Change carriers. Check the asterisk CLI in sip debug mode and see if they are marking them as "answered" and complain. Disconnected numbers cannot, by definition, answer.
when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.
this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)
You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.
If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.
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