by jerryriggin » Fri Apr 20, 2012 11:05 am
Agents that have hotkeys turned on are sent as many calls as the autodial level for the campaign. If autodial level is set to 3, they are sent 3 simultaneous calls. "Available Tally Only" is set to "Y".
There seems to be a disconnect with the vicidial_auto_calls table -- I see the calls reoccurring for hours in astguiclient/vdautodial log:
dead call vac XFERd do nothing|13011386|5187294557|XFER||
We recreated the issue with 1 agent autodialing an IVR and I captured database from
select * from live_sip_channels;
select * from vicidial_auto_calls;
select * from vicidial_live_agents;
live_sip_channels: (note: all leads contained the same test phone_number)
channel server_ip channel_group extension channel_data
SIP/9717-00000031 127.0.0.1 8600051 8600051|F
Local/612133423050@default-426d,1 127.0.0.1 ring SIP/ring
Local/612133423050@default-aef5,1 127.0.0.1 ring SIP/ring
Local/612133423050@default-aef5,2 127.0.0.1 flowroute/12133423050 SIP/flowroute/12133423050||To
Local/612133423050@default-426d,2 127.0.0.1 flowroute/12133423050 SIP/flowroute/12133423050||To
vicidial_auto_calls:
auto_call_id server_ip campaign_id status lead_id uniqueid caller_id channel phone_code phone_number call_time call_type stage last_update_time alt_dial queue_priority agent_only agent_grab queue_position extension agent_grap_extension
48 127.0.0.1 ITTEST SENT 12509224 V4192108000012509224 1 2133423050 4/19/2012 21:08 OUT START 4/19/2012 21:08 NONE 50 1
47 127.0.0.1 ITTEST SENT 12509223 V4192108000012509223 1 2133423050 4/19/2012 21:08 OUT START 4/19/2012 21:08 NONE 50 1
vicidial_live_agents had the agent status as "READY" but I fired off those queries all at once when he was live on both calls. Maybe I should have waited a few seconds.
The dialer runs as expected until an agent turns on hotkeys, then he gets multiple calls.
Has anyone ever seen this? I am unsure of where to look next. What other info is needed to debug this?
System installed from ISO
Config: All-In-One
Linux version 2.6.34.10-0.6-pae (geeko@buildhost) (gcc version 4.5.0 20100604 [gcc-4_5-branch revision 160292] (SUSE Linux) ) #1 SMP 2011-12-13 18:27:38 +0100
Asterisk 1.4.39.2-vici
From GUI screen: Vicidial VERSION: 2.4-364a BUILD: 120409-1136
From /etc/vicibox-version: ViciBox Redux v.3.1.15 release
From /etc/init.d/vicidial: ZAP_MOD=wanpipe_voicetime
MySQL 5.1.57