Unable to View Past Comments on Subsequent Calls

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Unable to View Past Comments on Subsequent Calls

Postby ujwalmakhija » Sat Jul 22, 2017 5:07 am

We have setup Inbound Call Menus with Handle Method = CIDLookup.

When a caller makes a repeat call to the Ingroup, previous comments are not visible. Comments 0. However, comments for that Lead_Id are available in vicidial_comments table. What could be the reason for this problem?

Note: All other details such as First Name, Last Name, Dial Code.... are made well available. Only comments field remains empty.

Any help will be much appreciated.

Scratch Install | Vicidial 2.14-617a Build 170529-2320 | Asterisk 1.8.23.0-vici | Dual Server | No Digium/Sangoma Hardware | No Extra Software After Installation | x86_64 | Intel Xeon CPU E3-1225 3.30GHz
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Re: Unable to View Past Comments on Subsequent Calls

Postby mflorell » Sat Jul 22, 2017 7:44 am

Are all of your lists set to store audit comments?

Have you tried using "call notes" instead?
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Re: Unable to View Past Comments on Subsequent Calls

Postby ujwalmakhija » Tue Jul 25, 2017 8:41 am

Solved. Audit Comments needed to be set to N.
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