The idea is pretty simple, i would like to apply a limit on calling the lead say 3 times, so basically lets say i loaded a lead into the system which has 5 different numbers, for work, home, mobile types etc. Now what i am trying to achieve is setup a TOTAL limit of X tries to that lead, and after the tries are exhausted the lead is never dialed until reset.
From my knowledge of the current system, i know that we can recycle leads based on status Codes and when a certain limit is reached then the leads with those appropriate status values are never called, until we reset the counters for the list.
Similarly, i would like to setup a certain limit at the campaign level for leads, grouped by the vendor lead code and identified by the ower.
My understanding is that i will need to extend the hopper code, but am not sure how to approach this. So would appreciate the help. Thanks
Vicidial 2.4 Custom Install on Suse 11.4