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is it possible to set the caller id name ?

PostPosted: Mon Jan 23, 2012 6:39 pm
by bobbymc
currently in AST_VDauto_dial.pl it sets the caller id name with a unique vicidial caller id
$VqueryCID = "V$CIDdate$PADlead_id";
if ($CCID_on) {$CIDstring = "\"$VqueryCID\" <$CCID>";}


is there a reason why this is set using this string and is there a way to have vicidial set custom caller id name?

PostPosted: Mon Jan 23, 2012 7:20 pm
by mflorell
CallerIDname is used by vicidial to keep track of the call.

What country are you calling in?

PostPosted: Mon Jan 23, 2012 7:26 pm
by bobbymc
the united states, customers like to show their company name as the caller id name.. is it possible to set the caller id name in another column in vicidial_manager for AST_manager_send.pl to use as reference? whats happening is more and more providers pass the name rather then doing their own dip and setting the caller id name..

PostPosted: Mon Jan 23, 2012 7:30 pm
by bobbymc
what effect would it have on the system if agi-VDAD_ALL_outbound.agi was to set a different caller id then the V..... caller id?

PostPosted: Mon Jan 23, 2012 7:32 pm
by bobbymc
looks like FastAGI_log depends on it.. im sure other scripts do as well.. So i guess there is no way around it?

PostPosted: Mon Jan 23, 2012 9:29 pm
by williamconley
Honestly, I think you should consider offering a Bounty or asking The Vicidial Group to begin tallying takers for this one. The time may have come for this to be resolved.

Asterisk has advanced ... but this is a big change and unless someone funds it, The Vicidial Group isn't likely to put it at the top of the list ... but if enough of you pop for it ... ;-)

PostPosted: Mon Jan 23, 2012 10:46 pm
by mflorell
If you are calling in the USA then setting the CIDname will do nothing. You have to contact your carrier to change the callerIDname as it appears to the customer.

PostPosted: Tue Jan 24, 2012 4:31 pm
by Op3r
It's called CNAM storage.

You need to store your CNAM entry on the CNAM database in order for the receiving telco to query your ANI and get the corresponding CNAM entry.

PostPosted: Fri Feb 24, 2012 3:55 pm
by bobbymc
true true but sometimes carriers actually do pass it which is very annoying =(

PostPosted: Fri Feb 24, 2012 9:31 pm
by Op3r
The receiving telco obviously dont want to pay a dip.