GROUP CHAT WITH AGENTS ALIVE

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GROUP CHAT WITH AGENTS ALIVE

Postby ruben23 » Mon Mar 11, 2019 11:34 am

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Hi guys is it possible to chat with a group of agents or the agents group to a campaign, how to do it, Thanks a lot
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Re: GROUP CHAT WITH AGENTS ALIVE

Postby dspaan » Mon Mar 11, 2019 5:40 pm

Hi Ruben, did you get my PM?

Yes you can sent a chat message to a group of agents but their response will be split into individual chats, but before you can do that you have to specify the permissions under the usergroups for both admins and agents. Then from the admin screen top right you can use the chat feature.
Regards, Dennis

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