vicidial.org

Grettings

Does anyone it's familiar with Wait Time Option "PRESS_CID_CALLBACK" ?? Im trying to setup this to callback an inbound user when the next agent is available.

It will put them as new leads into that List ID that you see at the bottom of your screenshot, so you just need to make that list as a dialable list in a campaign.

Thanks for your help, i guess that in order that use that list (999), it should be active and assigned to a campaign, i just tried and my number is with "INBND" or "WAITTO" status, should i must add this status to the "Dial Status" on the campaign ??? bc can't find it as a status to add

Yes, it will need to be a dial status. If it's not on your system just add it.

Thanks i just added "INBND" AND "WAITTO" status to admin -> System Statuses and Campaign -> Dial Status.
It's working right now.

Thanks

I noticed that if you put both WAITTO and INBND as a dial status in the campaign the client will be called back twice. I'm actually looking for a method to allow people to be called back without creating a new lead in a new list because duplicate leads in the system gets confusing after a while. Also when the client calls back later again the CIDLOOKUPRC method can match the call with the wrong (old) lead.

Try PRESS_CALLBACK_QUEUE, no need to set up outbound dialing separately.