Features
Moderators: Kumba, mflorell, williamconley, enjay, Michael_N, Staydog, gardo, Op3r, gerski, mcargile
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- Real-time Inbound stats
by batanglanot » Tue May 14, 2013 9:14 am - 3 Replies
- 363 Views
- Last post by omarrodriguezt
Fri May 17, 2013 5:21 pm
- Real-time Inbound stats
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- Inbound configure how to
by 14sudharsan » Tue May 07, 2013 12:38 am - 6 Replies
- 458 Views
- Last post by omarrodriguezt
Fri May 10, 2013 8:17 am
- Inbound configure how to
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- Agent Live Call interrupt
by zaheer » Thu Apr 25, 2013 12:50 am - 1 Replies
- 373 Views
- Last post by williamconley
Thu Apr 25, 2013 6:19 pm
- Agent Live Call interrupt
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- chat with teamleader in my callcenter
by StrateVici » Tue Feb 26, 2013 10:54 am - 7 Replies
- 921 Views
- Last post by davesdatasystems
Tue Apr 23, 2013 4:26 pm
- chat with teamleader in my callcenter
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- Interactive agent scripts/webforms
by ccabrera » Thu Apr 18, 2013 11:34 am - 3 Replies
- 191 Views
- Last post by Trying
Mon Apr 22, 2013 11:49 am
- Interactive agent scripts/webforms
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- Agent only call backs on auto schedule
by kwatson » Fri Jan 09, 2009 3:48 pm - 28 Replies
- 14669 Views
- Last post by williamconley
Sat Apr 20, 2013 6:58 pm
- Agent only call backs on auto schedule
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- Speech Enabled
by ruben23 » Fri Apr 19, 2013 1:55 pm - 1 Replies
- 81 Views
- Last post by williamconley
Fri Apr 19, 2013 11:01 pm
- Speech Enabled
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- Search for Key Phrases in Call Recordings
by iainpg » Wed Apr 17, 2013 1:20 am - 1 Replies
- 114 Views
- Last post by williamconley
Thu Apr 18, 2013 5:14 pm
- Search for Key Phrases in Call Recordings
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- Disposition screen - popups based on dispo chosen?
by abostick » Fri Aug 27, 2010 5:02 pm - 7 Replies
- 2697 Views
- Last post by williamconley
Mon Apr 15, 2013 1:39 pm
- Disposition screen - popups based on dispo chosen?
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- Inbound call popup
by ermu » Sat Mar 06, 2010 6:01 pm - 5 Replies
- 2448 Views
- Last post by isha.gambhir
Wed Apr 10, 2013 12:28 am
- Inbound call popup
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- Sponsor: New Graphical Reporting
by voipstarsystems.com » Tue Jan 08, 2013 4:36 pm - 20 Replies
- 970 Views
- Last post by williamconley
Sat Apr 06, 2013 7:13 pm
- Sponsor: New Graphical Reporting
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- Forward Calls without being limited to line count
by CallCenter702 » Wed Sep 05, 2012 6:11 pm - 7 Replies
- 1104 Views
- Last post by williamconley
Wed Mar 20, 2013 10:39 am
- Forward Calls without being limited to line count
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- Features discussion - Disconnected Numbers detection
1, 2by dspaan » Fri Jun 17, 2011 12:36 am - 56 Replies
- 21349 Views
- Last post by omarrodriguezt
Tue Mar 19, 2013 11:24 am
- Features discussion - Disconnected Numbers detection
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- Email sending after Call
by weber43 » Tue Dec 13, 2011 7:25 pm - 27 Replies
- 4516 Views
- Last post by roll72
Wed Mar 06, 2013 2:07 am
- Email sending after Call
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- Screen Capture
by alkinjay1 » Thu Feb 21, 2013 8:21 pm - 5 Replies
- 386 Views
- Last post by mflorell
Fri Feb 22, 2013 8:03 pm
- Screen Capture
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- Mark Call For Further Review
by steve745 » Fri Feb 22, 2013 10:18 am - 5 Replies
- 375 Views
- Last post by williamconley
Fri Feb 22, 2013 12:09 pm
- Mark Call For Further Review
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- Changed Local Channel Resolution status to LRERR
by lark » Wed Feb 13, 2013 4:42 pm - 7 Replies
- 400 Views
- Last post by lark
Thu Feb 14, 2013 10:44 am
- Changed Local Channel Resolution status to LRERR
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- Summary of Total # of Minutes used each day
by Plat » Wed Feb 06, 2013 9:49 am - 3 Replies
- 344 Views
- Last post by williamconley
Sun Feb 10, 2013 6:25 pm
- Summary of Total # of Minutes used each day
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- Scandic characters to vicidial admin
by rsaaris » Thu Jan 10, 2013 5:23 am - 2 Replies
- 394 Views
- Last post by Framercy
Sun Feb 10, 2013 12:36 pm
- Scandic characters to vicidial admin
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- Ability to play recorded messages during call
by EmptyEternity » Thu Feb 07, 2013 2:34 pm - 4 Replies
- 307 Views
- Last post by williamconley
Sat Feb 09, 2013 3:20 pm
- Ability to play recorded messages during call
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- Ringing sound on manual dial
by vctor » Tue Jul 03, 2007 11:07 am - 31 Replies
- 18551 Views
- Last post by yuvrajkc
Thu Feb 07, 2013 5:04 am
- Ringing sound on manual dial
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- add WYSIWYG
by brett05 » Thu Jan 17, 2013 5:56 am - 3 Replies
- 419 Views
- Last post by williamconley
Mon Feb 04, 2013 9:44 pm
- add WYSIWYG
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- Agent Pause and Resume to append recording to same file
by brucem » Sat Dec 22, 2012 2:33 pm - 3 Replies
- 742 Views
- Last post by mcargile
Mon Jan 28, 2013 11:29 am
- Agent Pause and Resume to append recording to same file
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- Determine disconnect phone without dialing
by nirav_patel » Wed Jul 15, 2009 5:31 pm - 2 Replies
- 2122 Views
- Last post by omarrodriguezt
Thu Jan 24, 2013 12:07 pm
- Determine disconnect phone without dialing
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- Urgent ! Success calls being called several Times!!
by ahouari » Thu Jan 17, 2013 11:25 am - 8 Replies
- 596 Views
- Last post by ahouari
Mon Jan 21, 2013 5:07 am
- Urgent ! Success calls being called several Times!!
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- Calls without delay
by earlfox » Sat Sep 22, 2012 2:50 am - 5 Replies
- 890 Views
- Last post by Acidshock
Thu Jan 17, 2013 4:05 am
- Calls without delay
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- How to have a prescheduled call list?
by ahouari » Thu Jan 10, 2013 7:43 am - 1 Replies
- 323 Views
- Last post by williamconley
Wed Jan 16, 2013 10:45 am
- How to have a prescheduled call list?
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- call menu modifications
by ZoVoS » Mon Aug 20, 2012 1:04 am - 4 Replies
- 870 Views
- Last post by ZoVoS
Mon Jan 14, 2013 6:19 pm
- call menu modifications
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- User defined lead-id at upload time
by ahouari » Fri Jan 04, 2013 6:30 am - 3 Replies
- 503 Views
- Last post by mflorell
Fri Jan 04, 2013 5:42 pm
- User defined lead-id at upload time
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- Delete or Deactivate multiple users?
by vmmn » Thu Dec 20, 2012 4:03 pm - 1 Replies
- 421 Views
- Last post by williamconley
Thu Dec 20, 2012 4:45 pm
- Delete or Deactivate multiple users?
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- Create a download call recordings link on Agent window
by rohitrmenon » Fri Jul 22, 2011 12:01 pm - 11 Replies
- 8453 Views
- Last post by williamconley
Sun Dec 16, 2012 7:01 pm
- Create a download call recordings link on Agent window
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- Updating custom fields in a live call
by ittech25 » Sun Dec 09, 2012 2:26 pm - 7 Replies
- 759 Views
- Last post by ittech25
Tue Dec 11, 2012 6:55 pm
- Updating custom fields in a live call
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- Admin to change campaign for agents?
by brucem » Fri Nov 30, 2012 12:21 pm - 3 Replies
- 652 Views
- Last post by mflorell
Fri Nov 30, 2012 5:43 pm
- Admin to change campaign for agents?
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- Phone extension POPup on inbound calls
by kazmi8444 » Sun Sep 02, 2012 3:04 am - 3 Replies
- 1000 Views
- Last post by williamconley
Wed Nov 28, 2012 9:28 pm
- Phone extension POPup on inbound calls
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- Auto opt-out on abandon call
by ittech25 » Sun Nov 18, 2012 2:21 pm - 5 Replies
- 979 Views
- Last post by mflorell
Tue Nov 20, 2012 5:22 pm
- Auto opt-out on abandon call
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- Delte recording through Web
by Riddhesh4 » Fri Nov 16, 2012 5:58 pm - 1 Replies
- 911 Views
- Last post by williamconley
Fri Nov 16, 2012 9:20 pm
- Delte recording through Web
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- Voicemail Limiter
by jfsfx » Sat Nov 10, 2012 10:31 pm - 1 Replies
- 683 Views
- Last post by williamconley
Sun Nov 11, 2012 5:21 pm
- Voicemail Limiter
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- Cepstral Installation Guide Asterisk 1.4
by jason.voipengineer » Thu Nov 01, 2012 4:55 am - 1 Replies
- 888 Views
- Last post by williamconley
Mon Nov 05, 2012 6:08 pm
- Cepstral Installation Guide Asterisk 1.4
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- Broadcast Messaging
by jason.voipengineer » Tue Oct 30, 2012 3:13 pm - 2 Replies
- 589 Views
- Last post by jason.voipengineer
Thu Nov 01, 2012 4:13 am
- Broadcast Messaging
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- combine inbound & outbound report...
by Plat » Sat Oct 27, 2012 1:29 am - 5 Replies
- 615 Views
- Last post by williamconley
Sun Oct 28, 2012 7:55 pm
- combine inbound & outbound report...
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- Show Users 'sales' on the realtime_report?
by Plat » Fri Oct 19, 2012 4:35 am - 3 Replies
- 850 Views
- Last post by williamconley
Sat Oct 27, 2012 2:26 pm
- Show Users 'sales' on the realtime_report?
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- Issue regarding user groups and allowed campaigns
by DomeDan » Mon Oct 22, 2012 4:27 am - 7 Replies
- 1219 Views
- Last post by mflorell
Thu Oct 25, 2012 2:04 pm
- Issue regarding user groups and allowed campaigns
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- Email Routing Feature (Quote)
by Crash » Wed Oct 17, 2012 7:57 am - 13 Replies
- 2489 Views
- Last post by williamconley
Tue Nov 20, 2012 10:41 pm
- Email Routing Feature (Quote)
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- Set Variable in ZAP channel on Dialing
by asteryas » Fri Sep 28, 2012 12:07 am - 3 Replies
- 684 Views
- Last post by williamconley
Fri Sep 28, 2012 3:38 am
- Set Variable in ZAP channel on Dialing
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- Ring alert through SIP Phone
by rsaaris » Mon Sep 24, 2012 5:53 am - 3 Replies
- 840 Views
- Last post by williamconley
Tue Sep 25, 2012 10:34 pm
- Ring alert through SIP Phone
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- How to sent customers phone number as a caller ID
by Jeff23 » Wed Sep 19, 2012 5:30 pm - 1 Replies
- 652 Views
- Last post by mflorell
Thu Sep 20, 2012 1:52 pm
- How to sent customers phone number as a caller ID
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- Automatic migration / switch of lead to different campaign.
by chrisdbarnett » Mon Sep 10, 2012 7:03 pm - 1 Replies
- 653 Views
- Last post by mflorell
Tue Sep 11, 2012 3:02 am
- Automatic migration / switch of lead to different campaign.
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- Transfer options
by will_brook » Fri Aug 03, 2012 10:25 am - 3 Replies
- 1363 Views
- Last post by williamconley
Mon Aug 06, 2012 9:56 am
- Transfer options
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- Allforce recording stops when agent transfers a call
by standstill » Fri Aug 03, 2012 6:59 pm - 1 Replies
- 691 Views
- Last post by williamconley
Fri Aug 03, 2012 9:33 pm
- Allforce recording stops when agent transfers a call
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- Agent Filter
by regi0912 » Wed Jul 11, 2012 10:22 pm - 8 Replies
- 1316 Views
- Last post by williamconley
Wed Jul 18, 2012 8:08 am
- Agent Filter
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